As online portal derStandard.at reported, the court's decision came after the unusual case of an online gambler who sued a casino room trying to get his losses back. The player, whose identity was. How to Make a Complaint Against a Bookmaker. If you have a complaint against a licenced UK betting site, bookmaker or casino the first thing to do is to approach them. Part of their licence agreement means they must to everything that can reasonably be expected to resolve a. And even if you can sue, expect the process to be expensive (you’ll have to travel to that country, for example, in addition to hiring a local attorney). Debts incurred on an Indian reservation (e.g., Indian casinos).

A man is suing William Hill for more than £2m, money he lost gambling after asking the bookmaker not to let him bet again.

At just 28 years old, Graham Calvert has achieved a great deal. He built his reputation as a greyhound trainer and became one of the best in Britain.

It was a job which earned him up to £30,000 a month and he built up savings of nearly £700,000.

He was even chosen to train dogs for international competitions and his reputation should have ensured a prosperous future.

But it has all been ruined by his gambling habit which has cost him his career, family life and business.

Run an internet search for the words 'Ryder Cup punter' and one of the first items which appears is a story about a gambler who in 2006 placed £347,000 on America to win the Ryder Cup.

At the time it was the biggest golf bet in history and, if successful, would have returned £753,000.

But the downside for the punter was that America lost and the big problem for Graham Calvert, from Wearside, is that he was the punter. That, though, was just a fraction of his losses.

Moments of clarity

He began gambling at the end of 2005 and it wasn't just the odd fiver on the horses.

He says he didn't get a buzz out of bets of tens or hundreds of pounds. He wanted to gamble thousands.

At one stage he placed up to 20 bets a day at £30,000 a punt. But, by his own admission, in what he describes as 'rare moments of clarity', he realised it was all getting out of hand and so excluded himself from a number of bookmakers.

Some of them wouldn't let him bet again while others only allowed him maximum bets of a few hundred pounds. But Mr Calvert was a big time gambler so he went in search of other bookmakers to take on his bets.

So, in May 2006, he opened an account with William Hill - one of the best known bookies in the UK.

He says up until that point he had been reluctant to gamble with them because they owned the track where he raced his dogs.

After placing some big bets he closed that account after just a few days, although he chose to re-open it two weeks later.

About a week later, after more bets totalling nearly £300,000 pounds, he closed it again and this is when he was offered what's known as 'self exclusion'.

Can I Sue An Online Casino

This, his lawyers say, is a facility provided by bookmakers to help gambling addicts break free of their addiction.

'Account closed'

The BBC has obtained a transcript of the conversation between Mr Calvert and a team leader at William Hill.

J: 'Hi Mr Calvert , you're through to John, team leader here. I understand you want to close the account?'

GC: 'Yes please, yeah.'

J : 'Can you tell me why that is please?'

GC: 'Cos it's just far too easy to gamble.'

J: 'Right, so do you want to be self-excluded at this point then? Which means you will not be able to open the account with us again within the next six months?'

GC: 'That's right, aye.'

J: 'Right, well, what I'll do is I'll pass on all the relevant information.'

GC: 'Right.'

J: 'The account will now be closed, you will not be able to open it within the next six months.'

After a discussion about returning the remaining funds in the account to Mr Calvert, he's told by J: 'But the money will be returned to your account and the account will now be closed for the next six months.

'You will not be allowed to open it under any circumstances. You will not be allowed to bet over the phone with William Hill.'

But two months later, Mr Calvert did start betting with William Hill again by opening a new account in his own name.

Sacks of cash

It was through this account that he placed the huge bet on the Ryder Cup.

His downward spiral continued and ended up going into William Hill branches with sacks full of cash, using up all his savings and borrowing more than £1m from business associates.

By the time he stopped gambling with William Hill he had made a net loss of just under £2.1m, the amount he is now claiming against them in a High Court case due to start next week.

Regardless of Mr Calvert's big time gambling past his legal team claim that William Hill were negligent in allowing him to continue to gamble after agreeing that he would be self-excluded and that they should be held responsible for the consequences.

But of course there are two sides to the story. William Hill are strongly contesting the claims.

They argue that any individual choosing to place a bet does so as a matter of their own voluntary choice.

The case is likely to take a long look at the issue of duty of care. Where does the responsibility of both the gambler and the bookmaker start and finish?

It will be for the court to establish exactly how and why Mr Calvert resumed betting and whether William Hill can be held legally liable for his behaviour.

Read a selection of the comments:

A bookmaker has, in my opinion, as much duty to a customer as any retailer or publican in refusing their service/product to a customer who they believe is abusing the product. This relates directly to publicans who continue serving customers who have obviously have a problem drinking or had too much alcohol, the publicans are only interested in the customers money, and the after effects can be left to other people or services to clear up, and they take no blame or cost to the consequences of there customer. The Government or authorities seem to pay little or no heed to this ever growing problem which is the root of social disorder.
Mark O'Connor, Worthing

Bookmakers only exist because people lose money on them. However their system ought not to have allowed Graham Culvert to open a new account. This man seems to be not responsible for his actions, but it cuts both ways - if he had won that big bet would he still be complaining that William Hill shouldn't have let him bet?
Andy, London, UK

I work for one of the biggest bookies in Europe as a Bookmaker/Risk Manager. In this particular instance William Hill have done everything reasonably possible to help him stop. If he wished to open another account he could have opened one in the name of a friend or spouse with there help. I don't believe they should be held liable for his actions. (I don't work for William Hill)
Bookmaker/Risk Manager, Gibraltar

I'm sure if he had won the bookmaker wouldn't be able to sue him! This is only a case because he lost, he found a loophole through which he managed to open a new account and should surely be responsible for his own actions. The trend of people suing companies despite performing actions consciously and with carelessness must stop somewhere. If he wins the floodgates could open…maybe I could claim my tenner back I lost on last weeks EuroMillions!
Stuart, London

I work in a major bookmakers (not William Hill) and we operate the self exclusion policy and our bosses are regularly regulating it to ensure we are up to scratch with the policies. We even have role playing sessions! However if Mr Punter truly wishes to have a bet, he will and can do. Even if he was excluded from my own shop, if he came in on my day off when we have different staff, how would they know? There is always a way to gamble! The bookmaker is offering a service, and it's up to the individual to make the choice.
Sandy, Bristol, UK

While it is socially responsible for bookmakers to provide assistance to helping gambling addicts, ultimately the responsibility is down to the individual. Interesting thing to consider, if Mr Calvert had won big, would he have insisted on giving the money back as he'd obtained it while he was supposedly excluded? I think not.
Philip Chillag, Lancaster, England

How can he hold somebody else responsible for his actions? OK he had a gambling problem, but he's the one who kept finding new bookies, opening new accounts, rather than looking for the help he should have been seeking. From this article it seems his attempts to break his addiction were lack lustre and inconsistent at best, and his attempts to sue them are to make him feel better and ease his conscience by shifting the blame. Both the money and the peace of mind he would get will only serve to further fuel his malfunction. What's the phrase, sow the wind and reap the whirlwind?
Andy, Swanley

Surely William Hill is not to blame here? Even if Graham Calvert's betting account had been blocked, surely he could've gone to any of the other bookmakers and placed bets with them.
Daniel Walker, Chester

Yes, of course they have a duty of care. Self exclusion should be strictly enforced. But of course that in itself is one of the pitfalls of living in a permissive capitalist society: If you lose everything through your own actions, then regret it afterwards, you shouldn't be allowed to sue just so you can get it all back. I wonder, if Mr Calvert was a highly addicted, but highly successful gambler, would he be as keen to punish companies like William Hill?
Stuart Bell, Shetland, UK

Perhaps William Hill should have went further to address his need - referral to Gamblers Anonymous? But really its not their place to hold his hand, if he had won it wouldn't even be an issue and am sure he would've continued to this day. Besides wouldn't have he have went to a black market bookie anyway. Take responsibility Graham - counselling not compensation!
Craig, Dundee

I have seen first hand what gambling addiction can do to a family and friends as a close family member of mine has gambled away the house and life savings they had shared with partner. All totalling around £600k lost in 2 years and borrowing another £50k after to keep on gambling leaving them in both in deep debt. Now we are left picking up the pieces, paying their debts and providing for them. Pubs will not server drunk people, junkies get help from doctors & social services etc, why cannot gambling addiction be viewed in similar ways?
Anon, London

Are you or a loved one dealing with a gambling problem? Explore the warning signs and symptoms and learn how to stop.

What is gambling addiction and problem gambling?

Gambling problems can happen to anyone from any walk of life. Your gambling goes from a fun, harmless diversion to an unhealthy obsession with serious consequences. Whether you bet on sports, scratch cards, roulette, poker, or slots—in a casino, at the track, or online—a gambling problem can strain your relationships, interfere with work, and lead to financial disaster. You may even do things you never thought you would, like running up huge debts or even stealing money to gamble.

Gambling addiction—also known as pathological gambling, compulsive gambling or gambling disorder—is an impulse-control disorder. If you’re a compulsive gambler, you can’t control the impulse to gamble, even when it has negative consequences for you or your loved ones. You’ll gamble whether you’re up or down, broke or flush, and you’ll keep gambling regardless of the consequences—even when you know that the odds are against you or you can’t afford to lose.

Of course, you can also have a gambling problem without being totally out of control. Problem gambling is any gambling behavior that disrupts your life. If you’re preoccupied with gambling, spending more and more time and money on it, chasing losses, or gambling despite serious consequences in your life, you have a gambling problem.

A gambling addiction or problem is often associated with other behavior or mood disorders. Many problem gamblers also suffer with substance abuse issues, unmanaged ADHD, stress, depression, anxiety, or bipolar disorder. To overcome your gambling problems, you’ll also need to address these and any other underlying causes as well.

Although it may feel like you’re powerless to stop gambling, there are plenty of things you can do to overcome the problem, repair your relationships and finances, and finally regain control of your life.
The first step is to separate the myths from the facts about gambling problems:

Gambling addiction signs and symptoms

Gambling addiction is sometimes referred to as a “hidden illness” because there are no obvious physical signs or symptoms like there are in drug or alcohol addiction. Problem gamblers also typically deny or minimize the problem—even to themselves. However, you may have a gambling problem if you:

Feel the need to be secretive about your gambling. You might gamble in secret or lie about how much you gamble, feeling others won’t understand or that you will surprise them with a big win.

Have trouble controlling your gambling. Once you start gambling, can you walk away? Or are you compelled to gamble until you’ve spent your last dollar, upping your bets in a bid to win lost money back?

Gamble even when you don’t have the money. You may gamble until you’ve spent your last dollar, and then move on to money you don’t have—money to pay bills, credit cards, or things for your children. You may feel pushed to borrow, sell, or even steal things for gambling money.

Have family and friends worried about you. Denial keeps problem gambling going. If friends and family are worried, listen to them carefully. It’s not a sign of weakness to ask for help. Many older gamblers are reluctant to reach out to their adult children if they’ve gambled away their inheritance, but it’s never too late to make changes for the better.

Self-help for gambling problems

The biggest step to overcoming a gambling addiction is realizing that you have a problem. It takes tremendous strength and courage to own up to this, especially if you have lost a lot of money and strained or broken relationships along the way. Don’t despair, and don’t try to go it alone. Many others have been in your shoes and have been able to break the habit and rebuild their lives. You can, too.

Learn to relieve unpleasant feelings in healthier ways. Do you gamble when you’re lonely or bored? Or after a stressful day at work or following an argument with your spouse? Gambling may be a way to self-soothe unpleasant emotions, unwind, or socialize. But there are healthier and more effective ways of managing your moods and relieving boredom, such as exercising, spending time with friends who don’t gamble, taking up new hobbies, or practicing relaxation techniques.

Strengthen your support network. It’s tough to battle any addiction without support, so reach out to friends and family. If your support network is limited, there are ways to make new friends without relying on visiting casinos or gambling online. Try reaching out to colleagues at work, joining a sports team or book club, enrolling in an education class, or volunteering for a good cause.

Join a peer support group. Gamblers Anonymous, for example, is a 12-step recovery program patterned after Alcoholics Anonymous. A key part of the program is finding a sponsor, a former gambler who has experience remaining free from addiction and can provide you invaluable guidance and support.

Seek help for underlying mood disorders.Depression, stress, substance abuse, or anxiety can both trigger gambling problems and be made worse by compulsive gambling. Even when gambling is no longer a part of your life, these problems will still remain, so it’s important to address them.

How to stop gambling for good

For many problem gamblers, it’s not quitting gambling that’s the biggest challenge, but rather staying in recovery—making a permanent commitment to stay away from gambling. The Internet has made gambling far more accessible and, therefore, harder for recovering addicts to avoid relapse. Online casinos and bookmakers are open all day, every day for anyone with a smartphone or access to a computer. But maintaining recovery from gambling addiction or problem gambling is still possible if you surround yourself with people to whom you’re accountable, avoid tempting environments and websites, give up control of your finances (at least at first), and find healthier activities to replace gambling in your life.

Making healthier choices

One way to stop gambling is to remove the elements necessary for gambling to occur in your life and replace them with healthier choices. The four elements needed for gambling to continue are:

A decision: For gambling to happen, you need to make the decision to gamble. If you have an urge: stop what you are doing and call someone, think about the consequences to your actions, tell yourself to stop thinking about gambling, and find something else to do immediately.

Money: Gambling cannot occur without money. Get rid of your credit cards, let someone else be in charge of your money, have the bank make automatic payments for you, close online betting accounts, and keep only a limited amount of cash on you.

Time: Even online gambling cannot occur if you don’t have the time. Schedule enjoyable recreational time for yourself that has nothing to do with gambling. If you’re gambling on your smartphone, find other ways to fill the quiet moments during your day.

A game: Without a game or activity to bet on there is no opportunity to gamble. Don’t put yourself in tempting environments. Tell gambling establishments you frequent that you have a gambling problem and ask them to restrict you from entering. Remove gambling apps and block gambling sites on your smartphone and computer.

Finding alternatives to gambling

Maintaining recovery from gambling addiction depends a lot on finding alternative behaviors you can substitute for gambling. Some examples include:

Dealing with gambling cravings

Feeling the urge to gamble is normal, but as you build healthier choices and a strong support network, resisting cravings will become easier. When a gambling craving strikes:

Avoid isolation. Call a trusted family member, meet a friend for coffee, or go to a Gamblers Anonymous meeting.

Postpone gambling. Tell yourself that you’ll wait 5 minutes, fifteen minutes, or an hour. As you wait, the urge to gamble may pass or become weak enough to resist.

Visualize what will happen if you give in to the urge to gamble. Think about how you’ll feel after all your money is gone and you’ve disappointed yourself and your family again.

Distract yourself with another activity, such as going to the gym, watching a movie, or practicing a relaxation exercise for gambling cravings.

Coping with lapses

If you aren’t able to resist the gambling craving, don’t be too hard on yourself or use it as an excuse to give up. Overcoming a gambling addiction is a tough process. You may slip from time to time; the important thing is to learn from your mistakes and continue working towards recovery.

Gambling addiction treatment

Overcoming a gambling problem is never easy and seeking professional treatment doesn’t mean that you’re weak in some way or can’t handle your problems. But it’s important to remember that every gambler is unique so you need a recovery program tailored specifically to your needs and situation. Talk to your doctor or mental health professional about different treatment options, including:

Inpatient or residential treatment and rehab programs. These are aimed at those with severe gambling addiction who are unable to avoid gambling without round-the-clock support.

Treatment for underlying conditions contributing to your compulsive gambling, including substance abuse or mental health problems such as depression, anxiety, OCD, or ADHD. This could include therapy, medication, and lifestyle changes. Problem gambling can sometimes be a symptom of bipolar disorder, so your doctor or therapist may need to rule this out before making a diagnosis.

Cognitive-behavioral therapy. CBT for gambling addiction focuses on changing unhealthy gambling behaviors and thoughts, such as rationalizations and false beliefs. It can also teach you how to fight gambling urges and solve financial, work, and relationship problems caused by problem gambling. Therapy can provide you with the tools for coping with your addiction that will last a lifetime.

Family therapy and marriage, career, and credit counseling. These can help you work through the specific issues that have been created by your problem gambling and lay the foundation for repairing your relationships and finances.

How to help someone stop gambling

If your loved one has a gambling problem, you likely have many conflicting emotions. You may have spent a lot of time and energy trying to keep your loved one from gambling or having to cover for them. At the same time, you might be furious at your loved one for gambling again and tired of trying to keep up the charade. Your loved one may have borrowed or even stolen money with no way to pay it back. They may have sold family possessions or run up huge debts on joint credit cards.

While compulsive and problem gamblers need the support of their family and friends to help them in their struggle to stop gambling, the decision to quit has to be theirs. As much as you may want to, and as hard as it is seeing the effects, you cannot make someone stop gambling. However, you can encourage them to seek help, support them in their efforts, protect yourself, and take any talk of suicide seriously.

Preventing suicide in problem gamblers

When faced with the consequences of their actions, problem gamblers can suffer a crushing drop in self-esteem. This is one reason why there is a high rate of suicide among compulsive gamblers. If you suspect your loved one is feeling suicidal, call the National Suicide Prevention Lifeline in the U.S. at 1-800-273-8255 or visit Befrienders Worldwide to find a suicide helpline in your country.

Four tips for family members:

1. Start by helping yourself. You have a right to protect yourself emotionally and financially. Don’t blame yourself for the gambler’s problems or let his or her addiction dominate your life. Ignoring your own needs can be a recipe for burnout.
2. Don’t go it alone. It can feel so overwhelming coping with a loved one’s gambling addiction that it may seem easier to rationalize their requests “this one last time.” Or you might feel ashamed, feeling like you are the only one who has problems like this. Reaching out for support will make you realize that many families have struggled with this problem.
3. Set boundaries in managing money. To ensure the gambler stays accountable and to prevent relapse, consider taking over the family finances. However, this does not mean you are responsible for micromanaging the problem gambler’s impulses to gamble. Your first responsibilities are to ensure that your own finances and credit are not at risk.
4. Consider how you will handle requests for money. Problem gamblers often become very good at asking for money, either directly or indirectly. They may use pleading, manipulation, or even threats to get it. It takes practice to ensure you are not enabling your loved one’s gambling addiction.